Frequently Asked Questions

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General Questions

Color Dithering

Many shoppers do not realize that the color that you see on our site may not show up on your screen the same way we uploaded it on our end. This variation is called "color dithering".
One of the challenges of shopping online is that there is no standardization how a color may appear on different computer, tablet, or TV screens. Each browser has a slightly different interpretation, as shown below.
We enter all colors as optically correctly as we can, but your computer may show them differently. For this reason, we provide and strongly recommend you purchase a color swatch to ensure correct color matching.

For example, you can see the following pictures shown on three different screens. This is the exact same image, only on different screens! Notice how differently the green and red show up! On one screen, the pink shirt looks red.

Ordering and Checkout

Shipping is calculated by zip code, and will appear after you log in, or type in your address on the first checkout page and we know where it is shipping to.

When you add to cart you should see a banner showing your item has been added.

You will also notice your cart and sub total in the orange banner at the top. As you add items this will update. You can click the cart or icon to review what is in your cart.

Switch to a different browser. If on a tablet, switch to a regular computer.

You can also contact us to let us know you are having an issue.

you can either use the shop by category or you can click on the magnifying icon. This will open a search bar where you can type in your inquiry.

Processing: We come in weekday mornings and download all the orders that have come in the previous day and begin packing and shipping them. Most of the time, we can get all orders shipped that day. When the site is busy, it can take an extra day to be shipped. As your order ships, you will get a shipping email with tracking information.

On the Way: After your order ships, transit times vary depending on where you live and the carrier. Please visit the shipping/delivery page for complete time in transit information.

You can read more about our shipping policy by going here:

Shipping and Delivery Information

Shipping Outside the 48 Contiguous States

To get notices of sales and specials, sign up for our Sales & News email list on any page.

Our current coupons are always listed on our discount page, you can see them there. One coupon can be used per order.

Fabrics and Felts

Any yardage of felts and fabrics that is more than one yard will come in one, continuous length.
However, multiples of half yard cuts will come as separate half yard cuts.
We assume that if you wanted a yard, you would order one yard rather than two half yard cuts.

A half yard is the minimum cut for most of our fabrics and felts. The 72 inch wide felt minimum cut is one yard.

Our shopping cart cannot take fractions. For 2.5 yards of fabric, order 2 yards, then go back and order a half yard, it will come in one, continuous piece. Alternatively, write in the special instructions box on the checkout page the actual length you want. We'll adjust the price as we process your order.

Doll Making

For machine knitting you must use jersey ball point needles. And we recommend using a new needle.

For hand sewing, you have to use ball point needles

  • We recommend you buy a kit for your first doll. The materials you need will be assembled together along with complete instructions.
  • You should have crafting experience with hand sewing and be comfortable cutting, pinning, and sewing the doll parts together. Sewing the body with a sewing machine is recommended as stronger and more even than hand sewing. Many kits have the option of a premade head or a presewn body to make it faster and easier for you to complete your doll.
  • It can be stressful to try to get your first doll to be 'perfect'. Please let this idea go. Your child will love and cherish the doll because it was hand made by you. All the little imperfections will not be noticed - the point is to place the specially made doll in his or her arms.
  • If you are a beginner, you may want to start with the bunting doll, which is simpler and does not have yarn hair and dress up clothes.
  • Fabric: You'll need a half yard of fabric for the length to make a 12 or 16 inch doll, 3/4 yard for a 20" doll. Most of our knit doll fabric is 60 inches wide, so you will be able to get 2-3 dolls from each length, depending on the pattern and how carefully you cut the pieces out. Please note some of the Premium knit fabric is 30 inches wide. For a 30 inch width, you will get one doll per length.
  • Yarn: Plan on one skein of yarn per doll. If you are making a boy doll with short hair or a crocheted cap, you can get 2-3 dolls per skein of most yarns.
  • Wool Stuffing: Most dolls can be made with a half pound of wool. The 20 inch doll will require one pound.

Felting and Roving

  • The differences are in the fineness (the width in microns), and the staple length (the average length in inches) of the individual wool fibers that make up the wool. There are many breeds of sheep, each breed having a characteristic micron/staple length of fiber. The finer fibers are silkier, and the longer staple length makes a stronger roving.
  • Merino: 21-22 micron fiber, staple length approx. 7.5 cm (3 ins).
    The finest, softest wool we carry. Especially recommended for anything that's to be worn next to the skin.
  • Corriedale: 27-30 micron fiber, staple length approx. 11cm (4.25 in.)
    Very close to the merino in softness, a wonderful array of vibrant colors.
    Both of these two are recommended for needle felting, and while any wool can be used for wet felting, these are a little slower to work with with wet technique.
  • Ecosoft: this is a mixture of corriedale and other fibers, a little coarser than the pure corriedale. The colors are subtly blended and a little softer and richer. This fiber needle felts and wet felts with equal ease.
  • Homespun: This is carded Romney, the coarsest of all the roving, and wet felts the most quickly. Not recommended for anything worn next to the skin.
  • Be sure you are using the right size needle. If you are punching through a fabric, stick to the larger 36 needles. Use the finer, 40 point needles only for detail finishing, these needles are not intended for use with dense fabrics.
  • Be sure to punch directly up and down. If you are making a flat piece, go straight up and down. If working on a 3D piece, make sure your needle is perpendicular to the surface you are punching into. Sideways pressure on the tip will break it. Do not try to move a color into place by by pulling it sideways with the needle tip and punching at the same time. This creates pressure to the blade which is the most common breaking point.
  • Make sure you are using a felting pad underneath. The soft foam or brush is designed to protect your needle tip. If you punch through to a hard surface, it will break your tip off.
  • Don't use a lot of force with each punch. It's not how hard you poke that creates the felting action, it's the repeated stroke that allows the tiny barbs along the needle edge to pull fiber down and interlock them together.
  • Take your time. Needle felting takes some time to do, and it's so easy to want it done NOW! Slow down and work on small areas.

Wool Felt

Each felt is different, the thickness, weight per yard, and care and cleaning instructions are on each individual felt page in the description.

The USA felt is a bit thicker, coarser, and not as soft. The EU felts are a little thinner, higher grade wool, more consistently pressed, and softer to the hand.

There are many felts on the market that are called "Woolfelt", notably National Nonwoven felt products, but the wool content is actually quite low, either 20%/80% or 35%/65% wool/rayon, which is misleading.
Look for the wool content to be specifically stated. Unless the wool content specifically stated, it will be one of these blends. Although less expensive, this is a different quality felt than 100% wool or 70% wool felt.

We recommend craft weight felt for most projects like these. The 3mm felt is VERY heavy and dense, and the hand made felt is softer and spongier, as most handmade products tend to be.

Dry cleaning is strongly recommended for pure wool felts.

Hand washing will shrink the felt and make it thicker and bubblier in texture.

If you do choose to hand wash felt, immerse it in cool water with a mild soap, such as Woolite.

Wool colors will bleed, so wash each color separately. If you are felting or appliqueing several colors together, do so after hand washing each color separately. After joining different colors together, dry cleaning is recommended.

Do not wring or twist the felt. Gently squeeze water out and lay flat to dry away from heat.

It's a good idea to wash a small piece first so you can get an idea of shrinkage and thickening.

New Colors Replacing old colors

REPLACEMENT COLORS These are pairs of colors that are very closely related, a shade different, where an old color has been replaced by a new one.
They are listed below, along with the difference in shade.
One or the other of the pair will be on the site as color availability changes.

NUTMEG (warmer) and LATTE (cooler)
LEMON (paler) and LIGHTNING (darker)
MAIZE (more orange) and BUTTER (less orange, more yellow)
LIGHT PINK (brighter) and PETAL (paler)
CORAL (oranger) and FLAMINGO (pinker)
WINE (lighter) and BORDEAUX (darker)
JADE (greener) and AQUAMARINE (darker, bluer)
EVERGREEN (darker) and PINE (lighter)
GOLD (yellower) and MUSTARD (darker)
MOSS (browner) and FERN (greener)
BLUE (lighter, brighter) and ROYAL (darker)
OCEAN (paler, less blue) and CARIBBEAN (brighter, more blue)

Most "Woolfelt" found online is only part wool!
All wool felt should have the fiber content listed with the product. When you look at the specific fiber content, often you'll see that the wool content is actually a low percentage of the felt, either 20%/80% or 35%/65% wool/rayon.

Although less expensive, this is a different quality felt than 100% pure wool felt.

It does not have the integrity, the touch, the long wearing properties, or the ability to form and mold with steam heat that pure wool does.

Unless the felt is specifically advertised as 100% pure wool felt, chances are very good that it is a rayon/wool blend.

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